Privacy and
your enquiry details.

Updated 1 October 2026. Website: solarpanelschelmsford.co.uk. Contact: Contact us.

Who controls your information

BLUESWANS CONSULTING LTD (company number 12521887) operates Solar Panels Chelmsford and is the data controller for information submitted through this website. You can contact the controller through our Contact us form.

Information we collect

A solar enquiry includes your name, email, optional phone number, property postcode, town if supplied, ownership confirmation, project choices and optional notes. A general message includes your name, email and question. Both forms also record the notice version, submission time and whether you chose to receive solar guide emails. If you call us, our AI assistant collects the contact and project details you choose to provide and passes them to our team. Please do not include financial account details or other sensitive information.

Why we use it

We rely on legitimate interests to review and respond to requests, look for a suitable installer and operate and protect the referral service. These uses are limited to what you ask us to do and what you would reasonably expect after submitting a form or calling us. We use consent only for optional solar guide emails. You can unsubscribe from those emails at any time without affecting your enquiry.

Who receives it

We use website hosting, security, telephone and enquiry-management providers to store and handle the information needed to run this service. We may start looking for an installer after receiving your enquiry. If we find a suitable MCS-certified solar installer serving your area, we may share your solar enquiry with that installer so they can contact you. Before sharing, we check that the installer appears on the current MCS register for solar PV and confirms that it serves the postcode. This check does not guarantee availability or the quality or outcome of later work. We do not send general website questions to installers. An installer that receives an enquiry is responsible for how it handles the information it receives.

If no installer is found

We may look for a suitable installer for up to 90 days after receiving a solar enquiry. If we do not find one, we stop matching and delete or anonymise the enquiry within 30 days, unless we need to retain a limited record for a complaint, legal obligation or suppression request.

Other retention periods

We retain general messages and matched enquiry records, including details collected by telephone, for up to 12 months after the last meaningful contact, unless a longer period is necessary for a complaint or legal obligation. We keep a guide-email preference until you unsubscribe. After an unsubscribe request, we retain the minimum information needed to ensure we do not add that address again.

Website visits and security

The hosted website measures visits and visit duration, including the page viewed, referring page, screen width and browser language. Hosting and security services receive technical request information, including IP addresses and browser information. Security checks help prevent automated or abusive submissions. We use technical information to protect the service and understand how it is used. Do not put personal details in a page URL.

We also measure which enquiry sections are viewed and completed, where validation errors occur, and whether an enquiry succeeds or fails. These analytics use section and field labels, not your answers. Names, email addresses, phone numbers, postcodes and notes are not included in these form events.

Your choices and rights

You may ask to access, correct or delete your personal information, or ask about restricting or transferring information where applicable. You may object to processing based on legitimate interests and withdraw consent for solar guide emails at any time. Use our Contact us form. You can also raise a concern with the Information Commissioner's Office.

Other websites

Council, installer and other external links lead to organisations with their own privacy notices. This notice covers Solar Panels Chelmsford.